FAQ
HOW DO I MANAGE MY SUBSCRIPTION?
Coming soon!
DO YOU OFFER WHOLESALE?
We provide exclusive wholesale pricing on bulk orders for all our products, perfect for corporate gifting, weddings, events, and more. Additionally, we offer tailored pricing for restaurants, hotels, gyms, and similar venues looking to stock Amass products in their washrooms and other facilities.
Send us a message and our sales team will be in touch.
WHERE CAN I FIND AMASS IN THE REAL WORLD?
Amass Apothecary and Home product lines are currently for purchase online only.
AMASS & OUR PRODUCTS
WHAT IS AMASS?
AMASS is a modern botanics lifestyle brand. We make clean botanics for your social and self-care rituals.
ARE YOUR PRODUCTS GLUTEN-FREE?
NON-ALCOHOLIC SPIRIT - Riverine is gluten-free and made with water and natural botanicals.
HAND SANITIZER - Both our travel-sized spray sanitizers and 16oz sanitizing serums are gluten-free.
HAND SOAP - Our Botanic Soap is gluten-free.
How long can I enjoy my AMASS products before they expire?
NON-ALCOHOLIC SPIRIT - Riverine is shelf-stable and best enjoyed within three months of opening. Refrigeration is not necessary.
HAND SANITIZER - Overtime, hand sanitizer will become less effective but typically, the industry standard for when hand sanitizer expires is 2 to 3 years. This is when the percentage of active ingredients drops below 90 percent of the percentage stated on the label.
WHAT IS A NON-ALCOHOLIC SPIRIT?
Riverine is a 0% ABV, 0 Calorie beverage. While Riverine contains traditional gin botanicals like juniper, coriander, and orris root, it is not a gin proxy. Rather, it is a nuanced, sophisticated spirit in it’s own right, meant to be enjoyed on the rocks with a splash of tonic or in a variety of cocktails.
WHAT DOES AMASS DO TO PROMOTE SUSTAINABILITY?
From our glass spirits bottles coated with organic inks to our hand sanitizer bottles made from recycled PET plastic, all of our packaging was designed to be 100% recyclable.
SHIPPING & RETURNS
WHERE DO YOU SHIP IN THE US?
PERSONAL CARE:
Our personal care items can be shipped anywhere in the US
HOW DO I QUALIFY FOR FREE SHIPPING?
Orders over $100 USD are automatically eligible for FREE SHIPPING in the contiguous United States. Offer not valid for shipping to Hawaii or Alaska.
WHEN CAN I EXPECT MY ORDERS TO SHIP?
Note: Shipping times may be extended during Holiday season.
Our typical shipping times are as follows:
PERSONAL CARE ORDERS:
We package and ship out orders within 1-2 business days of your order being placed.
Any orders placed Sunday - Thursday will ship out the next day and will likely arrive 1-2 days later. Any orders placed Friday and Saturday will ship Monday morning.
HOW DO I TRACK MY ORDER?
Updates on your order and tracking information will be provided via email. You can also opt into SMS notifications.
WHAT IS THE RETURN POLICY?
We do not accept returns. If for any reason your item arrived damaged or you are unhappy with your online purchase, please contact us and we will make things right for you!
WHAT IS ROUTE+ AND WHY IS IT ON MY ORDER?
Route+ is a premium package protection and tracking solution to give you a seamless delivery experience.
In order to best protect your package, Route+ is automatically added upon checkout for $1 per item. This allows you to file a claim in case anything happens after the package leaves our warehouse (missing packages, damaged items, etc.) This is an optional feature and can be removed from checkout at any time.
If you have purchased Route+ and need to file a claim, you can do so here.
HOLIDAY ORDERS
Do you offer Holiday Corporate gifting?
We would love to help you gift this holiday season. We offer discounts on orders placed in bulk.
Whether you are sending to a single address or individual addresses, we can help you with this. Send us a message.
HOW DO I ADD A GIFT NOTE?
We proudly provide gift notes to send your loved ones personal messages. When viewing your cart, you will be prompted to add a gift note.